Stylish Weekend Retreat | Hot Tub | Sleeps 6

Disappointing Stay Positive: Disappointing stay – property needs better maintenance and cleaning Unfortunately, our stay was disappointing and the property did not meet the standard we expected, particularly considering that we paid £1,700 for the stay. On arrival, we found the kitchen cupboards and window seal dirty. There was also very limited cutlery in the kitchen and the hoover was not working. We initially couldn't find a brush and dustpan, although we later discovered them behind the ironing board. There were also quite a lot of flies in the property, which made the stay less comfortable. We contacted the property management team and reported all of our concerns. To their credit, they were responsive and did listen to our feedback. After further discussion, they offered and paid a £100 goodwill refund, and they also confirmed that they had spoken to the cleaning team and put additional checks in place to prevent similar issues happening to future guests. However, despite the way the management team dealt with our complaint, the condition of the property itself was not what we expected for the price we paid. Unfortunately, based on our experience, we would not choose to stay at this property again. I hope the additional checks they have put in place will improve the experience for future guests. Negative: Disappointing stay – property needs better maintenance and cleaning Unfortunately, our stay was disappointing and the property did not meet the standard we expected, particularly considering that we paid £1,700 for the stay. On arrival, we found the kitchen cupboards and window seal dirty. There was also very limited cutlery in the kitchen and the hoover was not working. We initially couldn't find a brush and dustpan, although we later discovered them behind the ironing board. There were also quite a lot of flies in the property, which made the stay less comfortable. We contacted the property management team and reported all of our concerns. To their credit, they were responsive and did listen to our feedback. After further discussion, they offered and paid a £100 goodwill refund, and they also confirmed that they had spoken to the cleaning team and put additional checks in place to prevent similar issues happening to future guests. However, despite the way the management team dealt with our complaint, the condition of the property itself was not what we expected for the price we paid. Unfortunately, based on our experience, we would not choose to stay at this property again. I hope the additional checks they have put in place will improve the experience for future guests.

Nice property- just not what was expected. Positive: Clean and airy Negative: Broadband was a dongle and very poor! The house isn’t a house it’s a first floor flat so you do have upstairs neighbours! The photos are deceptive there is actually a really busy road on one side of the property and neighbours in close proximity.

disspointed Positive: lovely place but needs some tlc Negative: they left me with 4 children with no water to get a wash with or flush the toilet

Real mixed bag! It could be an amazing property and experience. Great location to explore sour Positive: Great location, pool table hot tub Negative: Poor customer experience. House wasn’t ready. Hot tub cold on arrival. Was quoted a potential £85 charge to top up hot tub after 2 days family use. I don’t go for this!! Dishwasher was broken, but I was told this on day or arrival. Very uncomfortable single beds. I took multiple parcel deliveries for management company whistle staying there after a couple of calls from the management company. The kitchen equipment was very basic. E.g Sleeps 6 with a six inch frying pan, not ideal. No info in the property about how to use anything. You don’t need much but would be nice to have the classic folder of info. There was an App with info but nothing particularly useful on it about the property. No info about putting bins out, no replacement bin bags, had to go and buy these. There were just hassles that you go away to avoid in daily life. All these things can be easily rectified and would then be an amazing place to stay.